At Brady People ID, we work hard to go above and beyond to provide our partners with the best service possible. However, it’s easy for us to just say we do a great job; it’s another thing to hear it from partners themselves.
Below, we have a series of testimonials from current Brady People ID partners, touching on everything from customer service support to the close relationships partners have developed with their sales representatives.
We hope that these testimonials will illustrate how hard we work to provide excellent service to our partners, and that we’ll soon have a testimonial from your organization on this page!
“Whether I need a special order item delivered on a tight timeline or am in need of expert advice for an upcoming bid,
I know I can count on the customer service team at Brady People ID!
As a small business owner, I look for partnerships with the vendors I do business with.
Brady People ID is one of those partners that always stands behind me with excellent service,
support and a team of customer service representatives that know me by name and are always friendly.
I recommend Brady People ID to anyone who asks.”
“Brady People ID’s ability to produce ultra high quality custom printed products with lightning fast production turnaround
allows us to service our clients quickly and professionally, a service that we couldn’t offer through other manufacturers.”
“We place over 200 PO’s daily with multiple vendors so every now and then a mistake is made.
After submitting a re-order PO to Brady People ID, customer service contacted our admin staff to triple check the order
being placed, as the re-order did not match their records.
After reviewing the re-order with them, we identified we had, in fact, not placed the order correctly.
If they had shipped the order without reaching out, our customer would have had the incorrect items
for their weekend event and we would have been blamed.
Thankfully, customer service at BPID took the time to review the order and reach out…disaster averted!”
“I was working with a longtime customer on a large custom printed lanyard order.
After a multitude of quote requests and questions to the customer service staff at Brady People ID,
I finally received approval from my customer to proceed with the order.
However, they now needed these custom lanyards in less than 1 week, and were willing to pay rush charges if I could meet their deadline.
[My sales rep] worked with me to find a way to expedite the order, arranged for overnight air freight shipping directly to my customer
and communicated with me every step of the way to ensure the product was completed and delivered on time.
Brady made me look like a hero and my customer was thrilled!”
“After visiting a potential customer, we wanted to follow up with some of their requests.
We reached out to [Brady People ID] and requested they send out some samples directly to the customer via blind shipping.
To our amazement, Brady People ID shipped out the samples the same day and went the extra mile by getting them [to the customer] the next day.
The potential customer was, of course, impressed and pleased with our turnaround time for the requested items.
We had a PO in hand shortly after!
Brady People ID went the extra mile for us, allowing us to gain a new customer as an end result.”